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Jennifer Maxwell-Muir Published in Ad Age!

Last week, Jennifer Maxwell-Muir, the humble founder of our agency was featured in the CMO Strategy section of Advertising Age online with her column "How To Avoid Eco-Fatigue." Her topic of choice was avoiding jumping on the "green" bandwagon, and how to make real differences that customers can-and will-appreciate. The story was picked up by all sorts of outlets and every day we've been receiving calls from people that just read it. Just goes to show that people are still interested in becoming (and staying) eco-friendly, and are eager to explore how best they can adopt it.

You can read the full article (since Ad Age charges you--boo!) in our the July issue of our Talk newsletter or download your own copy here.

-Christina Stewart



Love at First Read


For literary lovers and romantics everywhere, Penguin publishers in the UK created a Web site where "book lovers meet," pairing an unexpected combination -- novels and nights out. And it works. In a smart move, they've partnered with the experts at Match.com to power the site, creating a robust destination for the literary minded. Sometimes the unexpected pairings are the most powerful -- and more logical than you think. That's certainly our approach in creating Seed the Day, an initiative from Dagoba Organic Chocolate to nurture urban gardening.

-Jen Maxwell-Muir

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Trust Your Gut

I was reminded today by a colleague, Andrea Learned at Learned on Women, of the importance of trusting your instincts.

Too often we find overly analytical marketers get mired in the data - consumer focus groups, cost per sample, demographics and the like, that they miss the big opportunity to stand out, tap into a trend and do something truly memorable.

She reminded companies and their brand champions to "1) Do your own (research), as grassroots-as-possible consumer connecting, 2) review all sorts of non-industry marketing case studies or ad campaign best practices, and 3) just become aware of the interconnectedness of random bits of information."

Having an open mind is critical. At Maxwell, we're tapping into a diverse array of input from trusted journalists (who as Andrea reminds us already filter for you), inspirational brands, artists and images, and cultural trends. As a result, our ideas are surprising, but always on brand and ahead of our clients' competitors. It takes progressive brands to see the potential and come along with us for the ride.

- Jen Maxwell-Muir



Exact Change Required

Here's a new way to avoid those sleazy car salesman - buy your next car from a vending machine! Oh, if only we could. Alas, Smart car has trumped the Japanese craze for vending machines with a brilliant stunt captured in Contagious Magazine. Visibly arresting, here's a the synopsis on the stunt:

"Ok, so this doesn't actually dispense cars, but it does pop-out small canisters containing brochures for the cars along with sheets of stickers showing the various colour options. Also, as we would expect for the highly connected Japanese market, the literature directs users to the Smart website, playsmart.jp, not via a written URL, but via a QR code, which when photographed with a mobile phone camera, links through to the digital portal." (If you understand this last part, e-mail me. I want to learn.)

"Once on the website, visitors can then 'play smart' - an addictive application which allows you create your own smart car with a variety of funky paint jobs and graphics, before racing it around a series of 3D circuits. As you progress through the levels, your interactivity is rewarded with more customisable options for your car. Once you are satisfied with your level of 'pimp', you can then submit your design along with a user name and in doing so, add your creation to the colourful swarm of Smart Cars on the home page. However (and this is where it gets really good), to finish things off, you can then print out a colour net of your vehicle, to construct a proper miniature 3D model!"
It works on so many levels: it maps to the audience, connects with cultural trends, leverages current (at least in Japanese standards) technology, and engages consumers both on and offline. And yet it's pretty simple too. I haven't seen anything quite like it in the U.S.

- Jen Maxwell-Muir



What's Your Vote?

Four years ago, when Kettle Foods launched People's Choice, allowing consumers to choose the next potato chip flavor, fan product customization was new. Since then, Frito Lay's done it. Crest has done it (remember Emeril pitching lemon toothpaste?). Haagen Dazs has done it. Jones Soda pioneered it.

Now it's a cost of entry. Want to show your customers you understand their desires? Better offer a chance for them to have a voice. And better back it up with some solid marketing. Unless the promotion is incredibly unique, it's likely not going to generate media coverage. It's a cool thing to do, but it's no longer new.

- Jen Maxwell-Muir



Never Too Young, Apparently


I consider myself pretty in the loop on social marketing trends, so you can imagine my surprise just now when I received TotSpot.com friend requests from my own children. They're two years and four months old.

Yup. About the same age as my youngest, TotSpot is apparently the Myspace of the diaper brigade and my two boys are now (by way of their early-adopter dad) "networking" away with cousins and friends. Heavy on privacy (phew) and light on detailed profile information (another phew), TotSpot seems to be hurtling the wee ones into the center of social networking culture.

Not sure how I feel being a "friend" of my kids, but so far the site seems like a safe, fun forum to keep friends and family members up to date on the lives of little ones.

- Erica



Now That's Room Service

Kimpton Hotels is offering a special program to offset the new luggage fees. It's a nice way of capitalizing on a big pain point right now (and a pretty good promotion in our eyes).

- Jen Scott



Life Imitates Art


Ran across this art in Utne Reader today and was mesmorized. A Korean artist is bringing children's drawings to life and then photographing the vignettes. There's something magical, creepy and endearing about it, all at the same time.

- Jen Maxwell-Muir



Forget Kool-aid, I'm Drinkin' the Soymilk


As an agency that's often tapped to develop creative ideas for consumer engagement programs, I wanted to give a shout out to the new Silk Soymilk Greencap Project. The campaign is a great example of a promotion microsite that effectively uses a sweepstakes to drive purchase and integrates education and values-led marketing with sales.

Confession: I'm not a big soymilk drinker. But, this promotion makes me want to go buy some just so I can enter the lid on the site. To me it's a testament to the value of offering a great prize that resonates with your target consumer. A $20,000 green home makeover sure sounds good to me...and who knows, I might fall in love with Silk on the way to winning (I'm crossing my fingers on both counts).

On a more nuts 'n' bolts note, the homepage has a couple clear calls to action right off the bat, making it easy to figure out what to do when you get there. But then, if you've got a little extra time, there are several other features to fiddle with which make the site more sticky - and fun. I especially liked the share your green tip page. It's set up kind of like Kettle Foods' 25th Anniversary "Kettle Universe" page and creates a neat little feedback loop for visitors to talk to each other. Plus it's pretty and the tips fly around and drop in from the sky. Cute.

Check it out!

- Erica



Coach Needs Some Coaching on Ethics

Adweek ran a story today on an incident that caused a stir in the blogosphere lately: the fake Coach campaign executed by PR students at Hunter College. The campaign included a fake scenario posted in Facebook and MySpace profiles, created by students in a class being taught by someone with no PR experience, with a curriculum paid for by a special interest group. In a nutshell, the counterfeit campaign violated PRSA's and WOMMA's ethics and contributed to the popular belief that marketing people are lacking in values.

The list of moral lapses is long and detailed in the Adweek story, so let's go straight to the kicker: Hunter student Sarah El-Edlibi says "Public relations people, in general, have very little morals when it comes to being completely honest with the consumer." Is this what we're teaching the next generation of PR professionals?

I'm willing to chalk this up to youthful naivety and hope that Sarah gets some perspective once she's finally out in the real world. In the meantime, Sarah, please don't bother sending us your resume.

- Jen Scott



Follow the Money

We Maxwellites are pretty switched on about the power of peer-to-peer word of mouth recommendations that affect purchase decisions. At this year's Kitchen Conference, branding guru Lynette Xanders of Wild Alchemy challenged conference attendees to use the age-old 80/20 rule (80% of your revenue comes from 20% of your customers) and find the cultists who love your brand. Why should you focus on the people who are already buying instead of trying to lure in new customers? Xanders believes talking to your most fervent fans can give you insights and identify patterns they have in common with "low-hanging fruit" customers who should be your customers but are not.

Done right, we believe that this branding approach is as much about fans' ability to tell you what they love about the brand as their power to influence others. So don't be surprised when companies like Maxwell PR recommend consumer engagement initiatives like promotions, sampling and loyalty programs because we know they effectively allow brand and product advocates identify themselves so we can listen and learn a lot from them. They're a precious asset.

- Vicky



Sacrilege: Not everyone can afford to be sustainable.

One of the reasons many of us work at Maxwell PR is because of our values, one of which is to live sustainably. What makes our office great is that we all come from different backgrounds and each of us occupies our own special place in what the Hartman Group calls the "World of Sustainability." That's a nice way of saying that not every Maxwellite has a compost bin in the backyard. But we do our part to live these values in a way that makes sense to each of us. With that being said, a post on treehugger.com this morning really irked me.

Treehugger contributor Lloyd Alter commented on a widely reprinted New York Times article this week about how rising food prices are driving Americans to buy the same "crappy" food they have always bought, but in cheaper versions. Rather than "cook[ing] more from scratch instead of buying prepared food" Alter is bummed people are choosing to continue buying packaged and processed foods. I don't mean to single the poor guy out, but this is something I've heard several times over the past two weeks from a variety of people. There's this underlying (albeit distant) hope that Americans will finally see the light and turn to organic and whole foods just because food prices are rising. We've heard the same exact thing as gas prices are rising higher and higher, yet you don't see a Prius parked in every garage.

Around here we talk about LOHAS consumers: lifestyles of health and sustainability. These are your organic food eaters and Prius drivers. They don't make those choices based on economics; they do it because it's their lifestyle. Asking someone to ditch a lifestyle they've known for decades can be pointless.

What's more, asking someone to embrace organic and sustainable choices can be down right rude. There's a presumption that it's easy. In reality there are lots of people who plainly can't afford - in time or money - the lifestyle. Organic food generally costs more. Raising your own vegetables and making meals from scratch takes more time. Buying FSC furniture is expensive. I was raised by a single mother of three who worked full-time. Looking back, the thought of asking her to choose more sustainable options is laughable.

Don't get me wrong, I believe in living a sustainable lifestyle but I'd love to hear from those that are privileged enough to have the option to do so acknowledge that they do so because they can.

- Jen Scott



Diapers and Coffee: Talkin' About the Love Online

Thursday afternoon I took a break from my maternity leave to attend Kitchen Conference and listen to Jason Graham-Nye, co-founder of gDiapers and Brian Platter of Peet's Coffee & Tea talk about the ways they engage their customers and fans online.

As a mother of a wee one I have a particular interest in both diapers (for obvious reasons) and coffee (I can't even remember what it feels like to sleep eight hours in a row…bring on the caffeine). Both panelists had great case studies to share about how they tracked down the love online, harnessed it and put it to work to grow their brands.

gDiapers now has a network of "gMums" across the country (and the whole "mum" thing is for real…the founders hail from Austrailia) who sing the praises of the flushable diapers. Enticed only by a branded t-shirt and some free product these moms do everything from sampling at social gatherings to leading in-store demos. The devotion to the stylish and planet-friendly baby-buns-covers has resulted in moms creating a gDiaper myspace page, a mom-moderated Yahoo group and loads of message board conversations. By letting go of the World Wide Web reigns just a bit, gDiapers has allowed throngs of brand evangelists to feel empowered to spread the love online and, in the case of the gMums, take the virtual love back into the real world.

Peet's, in a more formal effort, recently wrapped up its online campaign asking fans to write stories of why they love Peet's and send their tales of love-at-first-sip to five friends. In exchange for the outpouring of love, those who share, and their friends, are entered to win free coffee for a year. The biggest learning Brian imparted was to work with what you've got - for Peet's that included a devoted and passionate fan-base as well as established infrastructure to collect the stories (an existing - mail list and Web program) and to ability to fulfill free coffee for a year through the company's mail order business.

One thing was clear from the presentations - both gDiapers and Peet's have dedicated fan-bases eager to engage with the brands and quick to spread the love...and both companies are doing their best to tap into online opportunities in innovative and authentic ways.

- Erica



Greenwashing. It has Nothing to do with Dry Cleaning.

When we were putting together our fantastic speaker line-up for this year's Kitchen Conference, an incident occurred that reminded me of just how new the term "greenwashing" is. When describing this year's panels to a potential speaker's booking agency, we caught him off guard when we mentioned greenwashing. We don't want to make fun of the guy, but no, it has nothing to do with "green" laundry practices. And that's my point. The average American is skeptical of which brands and companies to trust with the recent deluge of "green" marketing claims, but they have no idea that this phenomenon has a name: greenwashing. And now it has a Web site.

The recently launched Greenwashing Index lets consumers decide if an ad is telling the truth or is totally bogus. During an entertaining panel at Kitchen, Valerie Davis and Deborah Morrison showed some of the most debated ads on the site right now including a TV spot from the new Sun Chips solar campaign and last year's horrific "Model Miners" ad by GE.

The site is all user-generated, with consumers posting good and bad ads and ranking each on a scale of 1-5. No preaching. No soapboxes. Just good honest discussion about the marketing we are bombarded with every day.

I'm the last person in the world who's going to say we need more marketing jargon and buzzwords polluting our language, but this one feels good. It represents frustration on the part of consumers and it holds companies accountable. The Greenwashing Index is just what we need to sort through this mess.

- Jen Scott



  This spirited, open forum by Maxwell PR staff members, studio mates and colleagues features people who are, in our opinion, doing the right things to get people talking. You'll see us rave about organizations building communities and rant about those who are missing obvious opportunities. We sprinkle in a little marketing and PR rhetoric from time to time for extra vigor and enthusiasm, and will share observations and insight based on our own experience honing our craft every day.  
 

 

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